Introduction
Freshwater Consulting (hereafter “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) 4 of 2013. This policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.
Scope
This Privacy Policy applies to all visitors, users, and clients who access our website and interact with Freshwater Consulting.
What Information We Collect
We may collect and process the following types of personal information:
- Personal Details: Name, surname, email address, phone number, and other contact details provided via forms on our website.
- Technical Information: IP address, browser type, operating system, and other analytics-related data.
- Communication Records: Any emails or correspondence you send to us.
How We Use Your Information
We collect and use your personal information for the following purposes:
- To respond to your inquiries or requests.
- To improve our website and services based on user feedback and analytics.
- To comply with legal and regulatory requirements.
We will not use your personal information for purposes other than those stated without obtaining your consent, unless required by law.
Sharing of Information
We will not sell, rent, or disclose your personal information to third parties unless:
- You have given your explicit consent.
- It is required by law or a legal process.
- It is necessary for the performance of our services (e.g., collaborating with third-party service providers who are subject to strict confidentiality agreements).
Storage and Security of Information
We implement reasonable security measures to protect your personal information against loss, unauthorized access, misuse, or alteration.
These measures include, but are not limited to:
- Secure server hosting.
- Encrypted transmission of data.
- Limited access controls.
While we take all reasonable precautions, please note that no method of data transmission or storage is 100% secure.
Your Rights Under POPIA
Under POPIA, you have the following rights:
- Access to Information: Request details of the personal information we hold about you.
- Correction of Information: Request corrections to your personal information if it is inaccurate or incomplete.
- Deletion of Information: Request deletion of your personal information under certain conditions.
- Objection to Processing: Object to the processing of your personal information for specific purposes.
To exercise these rights, please contact us at [insert contact details].
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and collect analytics data. By using our website, you consent to the use of cookies as outlined in our Cookie Policy. You can manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of such websites before providing your personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business operations. We encourage you to review this page periodically for the latest information.
Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at: